How Orders Work — Coral Soft Bake

  The short version: your customers order on a portal we host.
  That portal does not reach into your bakery's computer. Your data — recipes,
  costs, customers — stays where it belongs: with you. Orders travel to your bakery
  through a safe, offline handoff, never through a live connection.

The idea in one picture

Think of it as a letter, not a phone call. Your customers write the order on our side. We wrap it up and deliver it to your bakery through a secure, sealed envelope — one that never opens a live line between our servers and your systems.

Customer → Portal (hosted by us) → Your bakery. The middle arrow is a secure handoff, not a live connection.

What actually happens, step by step

1 Your customer places the order

They open the portal we host for your bakery, browse your products, and place the order. On their side, it feels like a normal online shop. Behind the scenes, the order is stored on our secure servers — not on your computer.

2 We prepare the order for delivery

The system packages the order into a compact, structured file — the kind of file that any bakery computer can read, on any platform. Think of it as a digital purchase order that arrives neatly organized and ready to import.

3 The order travels to your bakery

The order file is delivered to the bakery's designated email address as an attachment. There is no direct connection between the portal and your computer. No open ports, no remote access, no live database link. The order simply arrives, just like a message.

4 Your team imports it when ready

When it suits the bakery — right away, later in the day, or on a schedule — your team imports the file into your local system. The order appears with everything already filled in: products, quantities, customer, totals.

You choose when and how often. If the internet goes down for an hour, the order waits calmly in your inbox. Nothing is lost.

5 Everything else happens inside your bakery

Invoicing, inventory, production planning, recipes, customer history — all of it lives on your own computers, under your own control. Nothing sensitive is ever sent back to the hosted portal.

You know it worked when your team sees the order waiting in your system, already organized and ready to process. Total time from customer click to your screen: usually under two minutes.

Why we built it this way

Before we built Coral Soft Bake, we tried the cloud-first approach that most vendors push. We hosted our recipes, our costs, and our customer list on platforms we didn't own. It was fast to set up — and it never felt right. It didn't fit a bakery.

So we went the other way. Your bakery keeps what makes it a bakery. We handle only the part that needs to be online: the ordering front door.

✅ What stays with you

Recipes and formulations
Cost structures and margins
Customer list and purchase history
Inventory and lot tracking
Invoices and internal documents
Everything a competitor would love to see

🚫 What never leaves

No live connection to your computer
No open ports, no remote access
No recipes sent to us
No costs sent to us
No customer data sent to us
No third parties looking over your shoulder

Payment processing (only if you want it)

Some bakeries choose to accept online payments through the portal. This is always the bakery's independent decision.

You pick your preferred payment provider on your own — we don't force one on you.
You negotiate directly with them. We don't act as a middleman.
We help with the technical integration only if you ask us to.
Payment data never passes through our systems.

Please read: Coral Soft Bake does not promote, recommend, or require any specific payment provider. We do not receive commissions or referral fees. The decision to accept online payments — and with whom — belongs entirely to your bakery.

Who owns what

Your bakery owns its data. Recipes, costs, customers — all of it stays with you.
We process order information only to deliver it to you. We don't use it, resell it, or analyze it.
You are the data controller for your customers. We are simply a technology provider acting on your behalf.

What we do — and what we don't

We do

Host and maintain the ordering portal
Deliver orders safely to your bakery
Provide technical support for the portal
Help integrate services you choose to add
Keep the portal fast, secure, and stable

We don't

Process payments or hold funds
Handle refunds or financial transactions
Access your local bakery systems
Promote or recommend payment providers
Touch your recipes, costs, or customer data

  In one sentence: we're the front door, not the kitchen. Your customers
  walk in, place an order, and the ticket lands safely on your counter — the rest is yours.

Document version 1.1 · Last updated October 2026
Coral Soft Bake — technology provider for bakeries